General terms and conditions
1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage https://www.parkhotelviljandi.ee (hereinafter Park Hotel Viljandi online booking) owner Laidoneri KV OÜ for the legal relations while purchasing products and services via Park Hotel Viljandi online booking.
1.2. Purchasing services and products via Park Hotel Viljandi online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used will be responsible for the transaction.
1.4. Park Hotel Viljandi does not sell alcohol to guests under 18 years of age. The hotel maintains the right to ask for the provision of proof of age identification and decline the minor’s order. The advanced payment of minor’s additional orders including alcohol is returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.
2.3. If you have not paid in advance for a hotel room, you will be charged upon arrival in local currency. In the hotel, you can pay in cash and with the following cards – VISA, MasterCard, EuroCard & with cards of Estonian banks.
3. Payments for accommodation with prepayment
3.1. The product selected by the customer from Park Hotel Viljandi online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
3.2. The amount shown in online booking can be made through internet banks as well as Visa and MasterCard debit and credit payments. Through internet bank is possible to pay in following banks:
Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank
Latvia: Swedbank, SEB, Citadele, Nordea
Lithuania: SEB, Nordea, Swedbank
Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken, Aktia Pankki, POP Pankki, Oma Säästopankki and Säästopankki
Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.
4. Booking and confirmation
4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date and/ or promo code. Bookings with promo codes – to have a promo code, you have to make an agreement with the hotel personally. All details (name of the promo code, validation, conditions etc.) will be set personally between you and the hotel (email: firstname.lastname@example.org; phone +372 43 53 300). Your booking is only confirmed after you receive the hotel’s booking confirmation.
5. Cancelling and changing the order and refund
5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. Terms about the cancellation, modification and money refund are written in the description of the accommodation and/or accommodation package price in the hotel online booking. If you cancel the price of a prepayment condition, the hotel has the right not to refund the prepaid amount.
5.2. Accommodation and/or accommodation package is valid from the start and end date of the accommodation and/or accommodation package. Accommodation and/or accommodation package is not valid after the expiry date and it will not be refunded or changed.
5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate, as well as the room type available for the new booking, may have changed.
5.4. If you cancel the price of a prepayment condition, the hotel has the right not to refund the prepaid amount.
5.5. In case of non-arrival or later cancellation, the hotel reserves right to charge 100% of the first night as a No-Show fee. If the hotel has any costs made especially for your reservation, you have to compensate them.
5.6. Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Please check the hotel policies carefully.
6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information.
6.2. Laidoneri KV OÜ has the right to collect personal information provided by the Client. Laidoneri KV OÜ does not give out personal information to third parties without the consent from the customer, except in cases provided by law.
6.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address).
6.4. Your sensitive card data is securely stored by Makecommerce (https://makecommerce.net) and never shared with merchants or 3rd parties when you pay. Maksekeskus AS is a PCI-DSS compliant payment service provider, processing Visa and MasterCard payments for merchants based in the EU. Card details are only stored via a secure SSL connection and never shared with merchants or 3rd parties. In order to return the amount paid by the Client considering the terms and conditions of cancellation, modification or refund, Laidoneri KV OÜ will use the secure platform of Maksekeskus.
7. Obligations of the hotel to its guests
7.1 If you have received an order confirmation of the room, but it turns out that the hotel cannot accommodate you to the booked room, then the hotel has an obligation to provide you with a room in better category free of charge or a room at the hotel of the same level.
8. General information
8.1. Arrival and departure. Your room is at your disposal from 15.00 (3 p.m.) on the date of arrival until 12.00 (12 p.m.) on the date of departure.
8.2. Children. Children aged 0-3 are free of charge if using existing beds in the room; extra bed for child 3+ and adult is €31 per night.
8.3. Smoking policy. All our rooms in the hotel are non-smoking. If a guest breaches the smoking ban, the hotel is entitled to charge the guest for ensuing costs. The hotel has the right to charge the customer a fine of € 1000 for smoking.
8.4. Pets are not allowed in our hotel.
8.5. Parking is free of charge for hotel guests.
8.6 We care about responsible water and energy consumption. If you need to have your room cleaned then let reception know by 11 pm the day before.
8.7 Early check-in available upon availability until 14.45pm 15€/per room.
9.1. All complaints regarding the purchase from the online booking between the customer and Park Hotel Viljandi will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions, the legal acts of the Estonian Republic will be used.
Company legal name: Laidoneri KV OÜ
VAT nr: EE101893747
Address: Johan Laidoneri plats 8, Viljandi 71020, Estonia
IBAN code: EE782200221063228873
SWIFT code: HABAEE2X
Telephone: +372 43 53300